Question 1

How quickly will I receive my quote?

Accepted Answer

We aim to respond to all enquiries within 24 hours. For most jobs, we can provide an accurate quote based on your description. For larger projects, we may need to visit the property to assess the work required.

Question 2

Is there a call-out fee for quotes?

Accepted Answer

No, all our quotes are completely free with no obligation. We'll visit your property, assess the work needed, and provide a detailed written quote at no cost to you.

Question 3

What information do you need for an accurate quote?

Accepted Answer

The more detail you can provide, the better. Include the type of work needed, approximate sizes or quantities, any time constraints, and photos if possible. This helps us give you the most accurate quote.

Question 4

Do you provide written quotes?

Accepted Answer

Yes, all our quotes are provided in writing with a detailed breakdown of costs. This ensures complete transparency and no surprises when it comes to payment.

Question 5

How long is a quote valid for?

Accepted Answer

Our quotes are typically valid for 30 days. If material costs change significantly, we may need to revise the quote, but we'll always discuss this with you first.

Question 6

What areas do you service?

Accepted Answer

We service East Maitland and surrounding suburbs in the Hunter Valley including Maitland, Rutherford, Telarah, Metford, Thornton, and nearby areas. Contact us if you're unsure whether we cover your location.

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